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Returns & Warranties Policy

Returns Policy

If you wish to return a Product that is not damaged, then you may return it for a full refund less the cost of freight within 30 days. Unwanted items must be returned to us unopened and unused in their full, original, undamaged packaging. We reserve the right to refuse refund or charge a 20% restocking fee at our sole discretion. If the buyer chooses to have the goods returned, then the cost of doing so will be at the buyer's expense.

You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund. We will not refund the Delivery Fee where the Products have been delivered to you. Your cost of returning any damaged Product via Australia Post standard parcel will be refunded. In the case of damaged goods we will refund or replace the product at our discretion.

Once we have received a returned Product and a refund is due, we will issue that refund within 72 hours. Refunds to credit cards can take up to 30 days to appear on your statement. No returns are permitted on customised, special order items or sale items.

Please note that once products are installed they cannot be returned for a change of mind refund or exchange, and any returns based on damage to the product must be brought to our attention within 14 days as outline above. See the terms and conditions page for full details.

Lighting Warranty

Fat Shack Vintage (“FSV”) provides a 12 month, non-transferable warranty on all light fittings that have been purchased in Australia. This warranty covers the replacement or repair of any light fitting where the product fails due to defective materials or workmanship. This warranty excludes light bulbs unless specifically stated on the product listing.
This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
Subject to "Your Consumer Rights", but otherwise to the maximum extent permitted by law, this warranty will not cover the following:

Where installation was not carried out by a licensed electrician as required.
Products not installed in accordance with the product’s installation instructions or specifications.
Products not used in accordance with the instructions for use or specifications.
Defect, damage or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs of any kind by any person.
Damages not caused by a fault in the product materials or workmanship.
Defect, damage or failure to a product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges.
Replacement of light sources (globes, fluorescent tubes, etc) unless specified.
Power supply “noise”, intermittent “humming” or other influences from mains power delivery infrastructure. Signals sent through the power grid by the electricity provider for the control of off peak hot water, street lights and other devices may cause an intermittent humming noise in your product. Filters for blocking/reducing such signals are available in Australia at the customer's expense. These noises do not indicate the product is faulty.
Damage caused by alternative power systems (for example: solar inverters, etc.).
Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
Where the product does not perform to the expectation of a user but it does perform to its published features and specifications.
Non-structural corrosion damage of components such as surface rust or minor rust.
Liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or any other event either directly or indirectly resulting from a faulty product or accessory to the maximum extent permitted by law.
Freight, call-out fees, labour and other items associated with making a claim under this warranty.

FSV Customer Service must be notified in writing of any defect within 14 days of the defect. You must provide the following information upon notification of the defect:

Your name; and
Order delivery address; and
Your phone number; and
Product details; and
Details of the defect claimed
A certificate of compliance for the installation as required by law from the installing electrician is required for products requiring installation by licensed electricians.

Once notification of a defect is received by FSV, a representative will help determine whether your warranty claim is valid, and if it is, will inform you of how we will honour it. You may be required to provide FSV with:

Photographic evidence of the defect;
A written explanation of the defect;
Details of the defect over the phone with FSV Customer Service.

FSV reserves the right to determine at its discretion whether a fitting / component has failed due to a defect or wear and tear. FSV, at its sole discretion, will repair or replace items that failed structurally during normal use and with regular maintenance.

This Warranty only applies to the original purchaser of the products and where they remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the warranty.

Furniture Warranty
Fat Shack Vintage (“FSV”) provides a 12 month, non-transferable structural manufacturing warranty for furniture products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a structural manufacturing defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty applies to a failure of the structure of the item. This includes the frame of a furniture item. A failure of the structure of the item will arise if the good cannot be used for its fundamental purpose.

Subject to "Your Consumer Rights", but otherwise to the maximum extent permitted by law, this warranty will not cover the following:

Products or components that become defective as a consequence of misuse, lack of proper care and maintenance or handling in transit.
Where the good has been used in an abnormal manner including where the good is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat or cold, or used after partial failure.
Where the good has been tampered with in any way, modified, incorrectly adjusted or operated.
Any breakage caused by negligent and/or improper use of the goods.
Fabric/leather coverings.
Surface marks, cracks in timber, fabric wear and the tarnishing of metals.
Degradation of finish caused by environmental factors.
Normal wear and tear associated with the products and components. Fabrics, leathers, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects.
Routine wear items such as feet/glides, wheels, stoppers, grommets and any other wearing parts.
Natural movement of timber products or other effects beyond our control
Any damage caused by placing furniture outdoors or in direct sunlight if not intended for that usage.
De-lamination of table tops caused by exposure to the elements, moisture, excessive heat, misuse or vandalism.
Damage caused by moisture of any kind.
Freight, call-out fees, labour and other items associated with making a claim under this warranty.

FSV Customer Service must be notified in writing of any defect within 14 days of the defect. You must provide the following information upon notification of the defect:

Your name; and
Order delivery address; and
Your phone number; and
Product details; and
Details of the defect claimed

Photographic evidence of the defect;
A written explanation of the defect;
Details of the defect over the phone with FSV Customer Service.

During the process, FSV Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty.

FSV reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. FSV, at its sole discretion, will repair or replace furniture that failed structurally during normal use and with regular maintenance.

This Warranty only applies to the original purchaser of the products and where they remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the warranty.

Returns & Warranties Policy

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