FAQ

 

Q: Can I View Products Prior To Purchase?

Q: Can I Pickup Products?

Q: How Do I Place An Order For Products That Are Currently Out Of Stock?

Q: How Much Does Shipping Cost?

Q: Does Your Postage Fee Include Insurance?

Q: When Will My Order Be Dispatched?

Q: How Long Will Delivery Take After Dispatch?

Q: How Do I Track An Order?

Q: What Payment Methods Are Accepted?

Q: Is It Safe To Make Credit Card Payments Online?

Q: How Do I Make Payment Via Direct Deposit?

Q: Will I Be Supplied With A Tax Invoice?

Q: What do I do if I have a problem?

Q: What Is Your Returns Policy?

Q: Why Sign Up To The Newsletter?

 

 

Q: Can I View Products Prior To Purchase?

A: We are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do. We do have a small showroom at our Melbourne warehouse in Cheltenham where customers are welcome to view most products in person prior to purchase. Viewings are by appointment only though so please contact us first to arrange a suitable day and time.

For those that can’t visit our showroom, remember that Fat Shack Vintage offers an a 30 day return policy for unwanted items so there is no risk.


Q: Can I PickUp Products?

A: Yes, pickups and inspections are available at our Melbourne warehouse by appointment only. Please contact us to arrange. You can also place your order online and choose "Warehouse Pick Up" for the shipping method. We will then contact you when it is ready for collection. Once your order is ready it can be collected anytime Monday to Friday 8am to 3:30pm.



Q: How Do I Place An Order For Products That Are Currently Out Of Stock?

A: If any products are out of stock the system will give you the option of back ordering the product. Follow the instructions and proceed through check out to place the order. We will quote a delivery time upon receipt of order and keep you updated. Back orders can be cancelled at any time prior to delivery.



Q:
How Much Does Shipping Cost?

A: The checkout page has a provision to enter your postcode. It will then calculate the shipping price for your order based on your location and the items in your shopping basket. Fat Shack Vintage delivers Australia wide. From the tip to the tail and all the places in between… if you live in Australia we’ll get it to you.



Q: Does Your Postage Fee Include Insurance?

A: Yes, all shipping costs include full insurance.


Q: When Will My Order Be Dispatched?

A: All efforts are made to dispatch in stock items within 2 business working days from date of purchase. If your order is urgent call us for current stock availability and to confirm the current lead time before dispatch should the items not be in stock at the time of purchase. We dispatch in stock orders on Monday, Wednesday and Friday. In stock orders placed and fully paid by 8am on those shipping days will be sent out on that same day. Not including public holidays.    

Q: How Long Will Delivery Take After Dispatch?

A: All in stock items will be dispatched from our Melbourne warehouse within 2 business days from receipt of payment. 

Typical delivery times after dispatch are: 

   * Melbourne -  1-2 business days 
   * Sydney, Canberra, Adelaide - 2-3 business days
   * Brisbane, Tasmania – 3-4 business days
   * Darwin, Perth - 4-5 business days

All areas outside these metro locations please allow up to 8-10 business days. 

We use Australia Post e-Parcel delivery service which allows your parcel to be tracked. We suggest your shipping address to be where somebody is available during the day to receive the goods. If there is nobody to receive the delivery then a "missed delivery" card will be left and you will then need to visit your local Post Office to collect the goods.


Q: How Do I Track An Order?

A: We supply Australia Post with your e-mail address so that tracking advice emails can be sent to your inbox. This way you will know where your parcel is throughout the delivery process. Rest-assured your email address is not collected or distributed by Australia Post or any other third party.

Australia Post will email you a notification of your tracking number which is sent to your inbox once the item has been dispatched from our end. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.

Visit the online tracking tool here: http://auspost.com.au/track/


Q: What Payment Methods Are Accepted?

A: We accept payment via Visa, Mastercard, PayPal or direct deposit.



Q: Is It Safe To Make Credit Card Payments Online?

A: All payments made on the Fat Shack Vintage website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.



Q: How Do I Make Payment Via Direct Deposit?

A: Please email your order to info@fatshackvintage.com.au 


Don't forget to include the following information:


    * Contact Name
    * Delivery Address
    * Phone Number
    * Order Details


We will reply with a custom invoice and instructions on how to make payment within 24hrs.



Q: Will I Be Supplied With A Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email us at info@fatshackvintage.com.au with your request.


Q: What Do I Do If I Have A Problem?

If you experience a problem, big or small we want to hear about it. Just drop us a line at info@fatshackvintage.com.au and we’ll get back to you in a jiffy. Alternatively you can also call us on 03 9585 6836.



Q: What Is Your Returns Policy?

A: If there are any issues with the delivery received e.g if a product arrives damaged then please notify us within 14 days of delivery. If the item arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then we offer a 30 return policy on all items purchased from our website. Please contact us first and then return the item in its working, unmarked condition with original packaging within 30 days for a full refund of goods only (delivery charge not refunded, including items shipped for free). Your cost of returning any product to us is not refundable.


Q: Why Sign Up To The Newsletter?

By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!